How Abinoclub Works (FAQ)
FREQUENTLY ASKED QUESTIONS
General
How do I search for products?
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
How do I place an order on your website?
Once you have found your preferred
product, just follow the steps below:
• Select a preferred colour/size and then click on ‘buy this now’, to add this
product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping
address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’
button
If you encounter any problems while placing your order, do not hesitate to
contact us via email: support@abinoclub.com
How do I register?
Kindly click on the account tab located
at the top right end of our homepage.
A screen pops up will ask you to login if you are an existing customer or to
continue if you are a new customer.
Once you click on continue, you will be required to fill in some personal
information. After updating the required fields, click on the submit tab to
create your account.
Shipping & Delivery
Can you deliver to me outside Lagos?
Yes, Abinoclub.com delivers products to customers anywhere in Nigeria. We have a partnership with DHL for deliveries outside our cash on delivery (COD) locations
Can you deliver outside Nigeria?
Currently, Abinoclub Nigeria does not deliver outside Nigeria. However, if you are in Morocco, Egypt, Kenya and Ivory Coast, we encourage you to visit the our online stores in those countries.
When will I get my product after I place an order (delivery period)?
Our standard delivery timeline is 2-7 days. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.
How do you charge for shipping?
A charge is applied based on your order weight and your shipping address.
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.
Payment
How do I make payment?
Abinoclub has three payment options to choose from: Pay on Delivery or prepay via local and international Mastercard, VISA and Interswitch Verve cards authorized by paypal And pay by paypal account. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.